​​​automation engineering and healthcare CAREERS

chemical engineering electrical engineering process controls and process safety engineering jobs


​executive search, INC.

BELLWETHER

chemical engineering electrical engineering process controls and process safety engineering jobs 


Biomedical Field Service Engineer--multiple locations available


The Field Service Engineer will provide technical support to hospitals and perform on-site service, maintenance, repair and/or installation of chemistry, immunology, and automation equipment (i.e. large capital analyzers in hospital labs).  Training will be provided.
 
Territory: multiple available. 
 
Qualifications
• High school diploma and 2 years of technical school OR equivalent military training OR equivalent work experience
• 1-5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
• Advanced knowledge of electronics, electro-mechanical systems, and information technology.
• Requires on-call duty
***Excellent base salary, bonus, benefits, company car, credit card, etc.***


Provides routine technical support to customers on operational and maintenance aspects of system equipment • Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking • Serves as customer contact on routine technical and service related problems • Schedules and performs preventative maintenance per department policy • Monitors customer equipment performance and is able to respond and resolve most routine issues • Refers complex problems and issues to higher levels • Receives training and delivers service within the normal scope of the position • Follows documented practices, policies and procedures in providing repair and installation support • Diagnoses mechanical, hardware, software and system failure, using established procedures • Determines most cost effective repair/resolution to minimize customer downtime • Provides analysis, feedback and recommendations on product failure trends and service ability issues • Documents all activity in a manner compliant with company’s quality procedures • Is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions • Is responsible for ensuring and maximizing customer satisfaction with equipment and related products • Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base • Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.